Returns Policy

We will offer a refund or exchange if an item is returned to us within 14 days of delivery. However due to the nature of our products for hygiene purposes we do not offer refunds/exchanges on items that are simply no longer wanted/change of mind.

If you receive an item that is damaged or faulty we will exchange or refund you. You must email within 7 days of receiving your items with photographic evidence showing faults/damages to the products & your order number as proof of purchase - you will have 14 days from delivery date to return the items to us.


Refunds (If applicable)

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (If applicable) 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


Exchanges (If applicable) 

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Mollie Cosmetics LTD

2 Queens Drive

West Derby


L13 0AH

We advise using a tracked or signed for delivery method to confirm the parcel has safely been returned.