*** Coronavirus Update ***
As stated by Royal Mail: "Normal deliveries should take place throughout the UK today. However, despite our best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding in these unprecedented times."
Due to uncertainty of delivery times at the moment we are unable to give an exact estimated delivery timescale as this completely depends on Royal Mail and the level of disruption in each area. At the moment deliveries are taking between 1-10 working days to arrive.
Please allow 10 working days for your delivery to arrive.
If your order has not arrived within 10 working days we can make a claim through Royal Mail, however we can not do anything before this time as Royal Mail do not class a parcel as late/lost until it has reached 10 working days and they will not accept any claims before this time.
Mollie Cosmetics office is open Monday - Friday (excluding bank holidays) 10am-3pm for online orders.
Any orders placed before 3pm Monday – Friday will be dispatched the same day, any orders placed after 3pm will be dispatched the following working day.
Orders are sent via Royal Mail signed for delivery.
We have a tracking number for all orders, this will enable us to check:
- When your parcel has been processed at the post office, ready to send.
- When a delivery attempt has been made – if you are not home the parcel will then be taken back to your local sorting office for you to either collect or arrange a redelivery, a card will be left by Royal Mail explaining this and letting you know which steps to take next.
- When your order has been received, we will also be able to view your signature as proof that you have received your order.
*** Please note that we are CLOSED on weekends, bank holidays and any other public holidays. Ordering throughout these dates will result in your orders being dispatched at a later date – your order will be dispatched on the next working day. ***
Below are dates that are affected by public holidays, these charts are from the Royal Mail website:
England & Wales 2020:
Northern Ireland 2020:
My order has not arrived:
You confirm that yourself and all others in your household did not accept or sign for your parcel.
You confirm that no card was left to update you on the location of your parcel.
You understand that: Royal Mail reserves the right to request additional documentation and/or information from the claimant, sender or recipient to protect against unwarranted or duplicate claims. This includes, but is not limited to, a declaration of non-receipt (or proof of non receipt in appropriate cases).
You agree that all information you have given us is correct and understand that any false information is classed as fraudulent behaviour and Royal Mail have the right to take further action if they find evidence of fraudulent claims.
You understand that Royal Mail can take up to 30 working days to resolve a claim.
- You understand that a refund or replacement order will not be issued until the problem has been resolved.