Buy any three pairs of lashes for the price of two using discount code: 3FOR2

Delivery Information


*** PLEASE NOTE - Delays are expected due to current circumstances ***

*** Coronavirus Update ***

Mollie Cosmetics remains open for business for online orders only.

 

Any orders placed before 3pm Monday – Friday will be dispatched the same day, orders made after 3pm will be dispatched the following working day.

 

All UK orders are sent via Royal Mail first class or second class signed for delivery. Royal Mail are working hard to ensure all deliveries are made, however due to current circumstances this might result in a delay on orders. It is likely that some areas of the country will experience a reduction in service levels.

 

As stated by Royal Mail: "Normal deliveries should take place throughout the UK today. However, despite our best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding in these unprecedented times."

Due to uncertainty of delivery times at the moment we are unable to give an exact estimated delivery timescale as this completely depends on Royal Mail and the level of disruption in each area. At the moment deliveries are taking between 1-10 working days to arrive.

Please allow 10 working days for your delivery to arrive.
If your order has not arrived within 10 working days we can make a claim through Royal Mail, however we can not do anything before this time as Royal Mail do not class a parcel as late/lost until it has reached 10 working days and they will not accept any claims before this time.

International orders are sent via Royal Mail International signed for delivery. International delivery time varies depending on location.

 

For more information and updates from Royal Mail you can view the changes to their services and many more FAQs by CLICKING HERE.

Delivery Information


Mollie Cosmetics office is open Monday - Friday (excluding bank holidays) 10am-3pm for online orders.

Any orders placed before 3pm Monday – Friday will be dispatched the same day, any orders placed after 3pm will be dispatched the following working day.

 

Orders are sent via Royal Mail signed for delivery.

We have a tracking number for all orders, this will enable us to check:

  • When your parcel has been processed at the post office, ready to send.
  • When a delivery attempt has been made – if you are not home the parcel will then be taken back to your local sorting office for you to either collect or arrange a redelivery, a card will be left by Royal Mail explaining this and letting you know which steps to take next.
  • When your order has been received, we will also be able to view your signature as proof that you have received your order.

 

*** Please note that we are CLOSED on weekends, bank holidays and any other public holidays. Ordering throughout these dates will result in your orders being dispatched at a later date – your order will be dispatched on the next working day. ***

Below are dates that are affected by public holidays, these charts are from the Royal Mail website:

England & Wales 2020:

England and Wales - Public Holidays 2020

 

Northern Ireland 2020:

Northern Ireland - Public Holidays 2020

 

Scotland 2020: